Returns & Exchanges

At Pasteur Pharmacy, we want you to be completely satisfied with your beauty and grooming purchases. If you are not happy with your order, you may return unopened and unused items within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization number.

2

Pack Securely

Ensure the items are in their original, unopened packaging and place them securely in a shipping box with your original packing slip included.

3

Ship to Pasteur

Affix the provided return label or ship the package using a trackable method to our flagship pharmacy location in New York City.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing